Improving Employee Performance in a Service Business
The success of any company will depend on the performance of the employees. You’re definitely not the first company that will have trouble in clearly defining what tasks should be assigned and how the whole process should be managed.
Maximizing the potential of the team can seem like a foggy area given the dynamics involved but it is imperative that you’re overcoming the challenges if the business is to be successful. Before you can come up with a solution, it is important to get the root cause of why employees could be underperforming. We’re going to use the case study of how Charlotte Gutter Cleaners is using Online Scheduling Apps to improve team performance.
To start with, Charlotte Gutter Cleaners is a company that provides gutter cleaning service in Charlotte. They’ve been embracing apps to improve the productivity and performance of the team.
Communication of Clear Expectations
Communication is key in this line of business. The team needs to be constantly aware of what is expected of them and the customer will have the final say when it comes to the quality of work. With scheduling apps, employees are aware of what is expected of them at any given time. There is also the continuity of expectations through constant communication and also including the client’s feedback in the communication.
Developing a Priority
What are the priorities when it comes to dealing with clients? Customer satisfaction is one of the main priorities for any line of business and gutter cleaning is no exception. The apps can help in closing the skill gap so that the needs of the clients are being addressed in a more efficient manner.
Works in Improving Morale
The team will work at their best when the environment is encouraging. You need to make processes seamless so that they’re not having a hard time executing their duties. With apps, employees understand their role better which will be beneficial for the company. They will act in the best interest of the company which will pay dividends in the end because they’re committed and are willing to go all out.
Numerous studies have shown that empowered employees are likely to do their jobs well compared to those that are not motivated. Sometimes you need to demonstrate this by actions and what better way to do it than through the use of technology? Employees want to have the authority to make decisions and this will be made possible with the use of data that will always be at their disposal.
Using the Right Technologies
Charlotte Gutter Cleaners has invested in the right technology that has seen improvement in performance and engagement almost on a daily basis. An organization will thrive and succeed when the right tools and technology are used. As the head of the company, you should create time to meet up with the team and not just rely on technology. You don’t want to wait until the company is experiencing serious problems before you can start looking for a solution.